A voice that gets patient invoices paid.
You have already met James. Here is who is behind him, and how he would work for you.
Ben Brierley
Tate NelsonWe build AI agents that hold real conversations.
We co-founded Dotty&Dash to put AI agents to work for estate agencies across the UK. Each agent owns a job and does it on its own: answering calls, replying to texts and WhatsApps, following up, and passing the right people to the team.
James comes from the same team, built for a new job. Calling patients about what they owe, and getting it paid.
What our agents did in Q3 2026.
The newest voice technology, doing a whole job on its own.
No robotic read-out. James hears tone, pauses and interruptions, and answers like a person would.
A tricky question mid-call goes to a stronger reasoning model, and James carries on with the answer.
The next call picks up where the last one ended. Nobody has to explain themselves twice.
Our adaptive learning system learns which times, words and channels get bills paid fastest.
How James would chase your invoices.
Your system sends the overdue invoices. Only what James needs: name, number, invoice, amount, due date.
A short reminder with your pay link. Some will pay straight away, with no call needed.
At good times, in agreed hours, with a set number of tries. Every patient gets the same calm, polite call.
Last name, invoice number and date of birth, before a single detail of the bill is shared.
Card details typed on the phone keypad go straight to your payment provider. James never hears them. Or he texts the link.
Disputes, insurer questions, payment plans and anyone who needs care go to a person, with a clear note.
Paid, promised by a date, disputed, wrong number or call back. Your records stay the single source of truth.
Fair, careful and compliant on every call.
James says who he is and who he calls for. Asked if he is AI, he says yes.
Calm, kind and clear. Fair treatment comes first, every time.
Illness, grief or money worries go straight to your team.
Your hours, your days, your limit on tries. Opt-outs are kept.
James only needs the bill. Treatment details stay with you.
Keypad payments go straight to a card-safe payment provider.
No pass, no details. The same rule as your online pay page.
What is kept, for how long and where, is agreed with you up front.